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Account Management MasteryUnleash the Power of Effective Account Management

About the training…


As an account manager, you are the linchpin of your company’s success. Your role is a blend of problem-solving, communication management, and project driving. You are the guardian of valuable business relationships, nurturing, growing, and retaining them.

At The OMG Center, we understand the multifaceted nature of your role. Our Account Management Mastery program is designed to sharpen your skills, ensuring you meet both your and your client’s needs.

What You’ll Gain from Our Program


Our semi-bespoke acceleration program focuses on the following outcomes:

  1. Enhanced Listening Skills: Learn to actively listen and interpret your clients’ needs and wants more effectively.
  2. Clarifying Questions Mastery: Understand how to ask the right questions to get a detailed brief for each project.
  3. Effective Reporting: Know what to report to your client and your manager.
  4. Time Management Excellence: Get tips and tools to help you manage your workload efficiently.

Who Benefits from This Training


This program is designed for account managers who are ready to take their skills to the next level.

Whether you’re new to the role or an experienced professional, you’ll find value in our tailored approach.

The Training Program


Our program covers the following areas:

  1. Understanding the Foundations of Key Account Management: Learn the basics and beyond to manage key accounts effectively.
  2. Data Management: Understand how to handle data in a way that benefits your company and your clients.
  3. Reporting on Client’s Project Objectives: Learn how to report in a way that aligns with your client’s objectives.
  4. Time Management: Get practical tips on how to manage your time effectively.
  5. Practical Organisational Skills Using Digital Tools: Learn how to use digital tools to stay organised and efficient.
  6. Adapting to Changing Needs: Learn how to flex and adapt to the changing needs of your client and your company.



Our 1-day course for up to 15 people is priced at £2,000 + VAT.

We prefer to conduct the training in-person, with any pre-agreed reasonable travel expenses outside of London covered. However, we can also conduct the training over Teams/Zoom if in-person is not available.

All training sessions include a Company Leader “Cheat Sheet” and a 30-minute call so that you know what changes to look for in your teams.

What to Expect


You’ll leave our training with practical applications and insights to enhance your account management skills. You’ll be equipped to impress your clients, wow your boss, and achieve greater work satisfaction. Cheat sheets and training notes will be provided after the session.

Ready to accelerate your account management skills?

Ready to boss account management in your agency?

More Money. More Time. Less Stress. More Quickly.